Terms of Trade and Service

Payment
Little Steps accepts payment by Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and Paypal.

All amounts are in DKK. Danish kroner and include VAT.

Little Steps uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

Delivery
Little Steps delivers on all weekdays via DAO or PostNord, with orders placed before 3:00 PM.

Right of complaint
There is a 2-year warranty period according to the Danish Sales Act. Our warranty applies to defects in material and/or manufacturing.

The complaint does not apply to errors or damage caused by incorrect operation of the product/service.

Little Steps will cover return costs to a reasonable extent.

When returning
Enquiries and complaints should be sent to:

Little Steps
Cementvej 1 Hall 1
4600 Koege
Denmark

Packages sent on delivery will not be accepted.

Refund
If a refund has been agreed, the amount can only be refunded to the credit card used when ordering.

Right of withdrawal
There is a 14-day full right of return on items purchased in our Webshop.
The period is calculated from the day you receive the order.

You must bear the return costs yourself.

Cancellations must be notified to us no later than 14 days after purchase and you must return the shipment no later than 7 days after cancellation.

The notification must be given by email at Info@littlesteps.dk. In the notification, you must clearly inform us that you wish to exercise your right of withdrawal.

The condition of the item when you return it
You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, properties and functioning of the goods. In other words – you can try the goods in the same way as if you tried them in a physical store.

If the item has been tried on beyond what is described above, we consider it used, which means that if you cancel the purchase, you will only receive a portion or none of the purchase amount back, depending on the commercial value of the item.

To receive a full refund, you must do the same as you would in a physical store. You may try the item out, but not actually use it.